Moore's Auto Care Center
11
May
2016

Modern-day consumers and businesses have grown accustomed to technology that makes their experiences easier and more enjoyable, and the auto repair industry is no exception.

Auto shops are finding innovative ways to streamline operations and better accommodate their customers — and are saving time and money in the process.

Auto repair shops are finding that while customer convenience always has been an industrywide priority, the potential to actually deliver such service has never been this high. Emerging technology such as InstantAutoSite’s custom branded consumer loyalty rewards apps — available in iTunes and Google Play — keeps customers coming back instead of constantly looking for that “next shop.”

My customers have commented how easy it was to request an appointment, or click to get directions right from the mobile app,” said Kevin Moore of Moore's Auto Care Center in Holly Springs, Ga.

In a highly competitive industry such as this one — with more than 252,000 business and $52 billion in annual revenue — the finer details are instrumental in setting one’s business apart from competitors.  Consider the finer details of launching a successful mobile app.............

InstantAutoSite’s apps integrate smoothly with systems such as Mitchell1, ALLDATA, R.O.Writer and others. This seamless sync-up enhances and builds upon the vehicle ownership experience, resulting in consumer benefits such as:

  • Instant signup savings
  • Connected online service history
  • Recalls, alerts and vehicle management
  • Updated manufacturer maintenance schedules
  • Push message appointment reminders
  • Birthday club
  • Text message club
  • Rewards earned on every visit
  • Exclusive coupons and extra savings

Twenty years ago, sending an auto repair customer a personalized message on his or her birthday would have seemed unnecessary, and technology that instantly and automatically tells a customer it’s time for an oil change was a futuristic pipe dream. Today, ease of use and multi-channel communication is expected in a world where people research and select auto shops via an Internet browser instead of a phonebook.

Recently I've heard customers say they found us at the top of Google and read our positive reviews, and that's why they came in,” Moore said.

Additionally, a large portion of vehicle owners are searching for auto services on their phones instead of with desktop computers, making responsiveness one of the most critical aspects of website design. InstantAutoSite provides highly responsive apps that serve customers on all leading devices and platforms.

After 18 years of being in business, I've been promised many things about what a marketing tool or platform can do, but nothing has delivered like InstantAutoSite,” Moore said.

Features That Satisfy Customers

For an overview of features provided by InstantAutoSite, visit our website.

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